My car was totaled on 17.12.13. I submitted to my insurance company and the JM&A group. I owed about $3200 more than the value of the car. JM&A (Gap Insurance Group) paid only half of what was still due, leaving (ironically) a void. (Imagine this) They claimed that because of the car`s excess mileage, they would only cover 50% of what was due beyond what my car insurance company had paid, and that this was explained in a contract. I was never shown a contract and I was never told that there might be a possibility that the insurance company would leave a void in what was due and what was paid in the event of an accident. This obviously makes it unnecessary to have the extra insurance. Now I`m stuck with a $1,630 payment that I was told would never happen because of the insurance I bought. .
Fidelity Warranty Services, Inc. (FWS) is a provider of vehicle maintenance contracts. Sometimes mistakenly referred to as “extended warranties”. Fidelity is a trademark of JM&A Group. This company is called “. a results-oriented company dedicated to increasing traders` profits. FWS has been in business for more than 40 years and has more than 13.4 million contracts in operation and says it has paid more than half a billion dollars in claims. FWS is the customer-focused brand that JM&A uses for its vehicle maintenance contracts. A Yelper wrote: “I am a business store and we work daily with aftermarket warranties.
This company has no ethics or morals when it comes to carrying it out and/or allowing a small business to make the money it needs. I hope everyone who sees this review understands that I give a lot of 5-star reviews. Well, we looked at the profile of this Yelper, and in fact almost all the five-star reviews. An FWS plan is a vehicle maintenance contract entered into to cover unplanned repairs. FWS is a full-service vehicle protection company. It offers three levels of coverage for unexpected repair requests, as well as a variety of other products. Other products include prepaid maintenance plans, four levels of wheel, tire and rim protection plans, and even anti-theft products. The three levels of vehicle maintenance contracts offered by FWS include: FWS is accredited by the Better Business Bureau (BBB) and receives an A rating from this consumer group. This is a very positive sign, but since FWS is a subsidiary of JM&A and the quote comes from CWS, Car Talk has lost sight of who is really involved in this contract. It seems extremely convoluted. I am a disabled veteran. I bought a car from Wilmington Auto in Ohio. They found peoples Bank to be my lender.
I did not ask for people who are also my bank. I totally have my car. It took me 3 weeks. Have done all insurance documents and gap papers. Some cost me money overnight. I called because of my gap. The customer service representative says 30 days or more. I mention the 1 2 3 steps and 3 to 7 days to pay. She said no, not for you. I asked for a supervisor.
I have PTSD and depression. Imagine my thoughts. Supervisor Simone responded. It remained JM&A will not pay my claim. The dealer was not allowed to use my personal banking time. Whether I ask for it or not. Now he has to go to an analyst to look at the rejection and determine how to deal with it. Me who pays.
Probably the dealer. Oh, it could take them 3 weeks to tell them. Smh it`s outrageous. Also, I can stop paying the loan, but on me simone says. I asked if I needed a lawyer. Samone says no. I declare that I will leave a negative review. I was told they would let me down if it wasn`t necessary. Yes, the company that still wants fees but refuses to help.
I repeat what she said when she said that she had made a threat. It does not say that a review is a threat. I said that when I posted one. No help. Samone says no, but belame the dealer. That`s terrible. Stay stollen of this company. I collapsed crying while on the phone The Platinum plan is the high-level plan offered by FWS.
It includes everything included in the Powertrain and Gold plans, as well as additional systems. FWS excludes a long list of items from your coverage. For example, glass, rubber components exposed to the elements, catalytic converters, standard manual clutches and associated systems, safety restraint systems and soft tops. Your contract contains a complete list of exclusions. Fidelity is a company that offers extended auto warranties at approximately 3,800 dealerships nationwide. Working with Fidelity is easy. If your car needs to be repaired, take it to the dealership where you bought it or call Fidelity to speak to a claims analyst. Fidelity supports its auto maintenance contracts with insurance, so you always have coverage if your original dealer goes bankrupt. “The biggest differentiator at JM&A is the passion and talent of the people as well as the level of experience. For me, JM&A has always been automotive people serving retail automotive people.
The level of service we get from JM&A is always excellent. Talented people with excellent products and services. Juanetha, thank you for taking the time to share your experiences. We take great pride in providing excellent customer service, so your feedback means a lot to us. JM&A Group Excellent customer service and accessibility and clear about what they cover and hold what they promise. The best car warranty on the market. Also very pleasant during the pandemic lockdown. Also fair prices and long hedging times.
An FWS contract can be terminated within 30 days without penalty for a full refund. From 30 to 60 days there is a minimal administration fee, otherwise the full price will be refunded. After 60 days, the FWS plan will be refunded on a pro rata basis. There are three levels of FWS service plans. The powertrain plan covers only the basic, large and expensive components of the engine and drive. The Gold plan contains a much longer list of items. The Platinum plan is similar in many ways to your manufacturer`s new car bumper-to-bumper warranty. There are common reasons why claims are rejected by all companies that offer these service contracts. These include: FWS offers vehicle service contracts that are exclusionary. Only repairs listed in the contract you signed will be covered. It is important that you read this document carefully and understand it well before signing it. If you buy a low-cost plan and your infotainment system stops working, you will have no recourse.
The air conditioner was broken for more than 30 days in the arizona summer heat. Repeated calls to Fidelity didn`t help. Promises made that an HVAC service would call and/or visit were broken. HVAC company Sensible Air: ** did not respond to 10 calls from us. Sensible called twice after making multiple calls to Fidelity and performing a failed repair. Another 2 1/2 weeks for a repair on the repair. No excuses, no explanations, no refunds, and the air conditioning is now working after more than 30 days of silence and temperatures over 100 degrees. Fidelity Warranty Services receives a Google rating of 3.6 stars (out of 5) for Google ratings. One reviewer wrote: “My 80-year-old mother purchased her Platinum level of extended warranty protection in 2016 for her 2014 Kia Sorento SX.
